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How it Works

What is RedBarrel?

RedBarrel is the Caribbean's Online Marketplace and is powered by Digicel. RedBarrel is an online destination where Caribbean shoppers can order from an extensive product selection ranging from clothing and electronics to home and beauty - all with fast, trackable deliveries made to a customer's home or office. We accept local cards and we handle all customs and shipping for you. Start shopping now!

What markets do we serve?

RedBarrel currently deilvers to The Bahamas, Barbados, Jamaica and Trinidad & Tobago. We will be expanding into more islands soon so stay tuned!

How do I shop on RedBarrel?

Shopping on RedBarrel is safe, quick and easy. Simply browse our site and select an item of your choice, then click 'Add To Cart' to add the item to your Shopping Cart. When you are ready to complete your purchase click on the 'Cart' icon on the top right and then select 'Secure Checkout'. You'll be requested to sign-in if you already have a RedBarrel account, if you do not, you'll need to create a new account (this is free and only takes a few seconds!). Once this is completed you'll be redirected to the Checkout section where you will be requested to provide your shipping and billing information. After submitting your order you'll receive an automated confirmation e-mail from RedBarrel along with an invoice form our partner eBay.

How are my items delivered?

Your items are delivered by our trusted logistics partner DHL. Orders can be delivered to your work or home address. You'll receive a SMS notification when your order is being prepared for delivery. Caribbean customs and shipping fees are due before the time of delivery or collection.

How can I estimate shipping costs?

You can estimate shipping costs using our handy Shipping Estimator. Shipping costs are based on the weight and value of the product. RedBarrel is committed to affordable shipping with rates of up-to 21% cheaper than our closest competitors. That's great value delivered!

How do I pay for an item?

The Bahamas, Barbados, Trinidad & Tobago - Customers can pay customs and shipping fees at the time of delivery via payment card or cash. We accept any Caribbean or International payment card that has the Visa, MasterCard or American Express logo.

Jamaica - Customers can pay for customs and shipping fees via our handy online service. RedBarrel will send you a notification email once your customs and shipping fees have been calculated. You can then make payment securely via the link we'll provide in your email. We accept any Caribbean or International payment card that has the Visa, MasterCard or American Express logo.

How long will it take to receive my order?

RedBarrel aims to get your order to you within four business days. How long your order takes to arrive typically depends on the speed of dispatch from the retailer and the logistics partner selected by the retailer.

How can I track my order?

RedBarrel You can track your order via the 'My Orders' page in the My Account section. You'll also receive an SMS notification when your item is being prepared for delivery to your home or office.

Where can I learn more about RedBarrel?

Please visit our comprehensive Support section for more handy FAQs and resources.